Restons analyses every file before contact is made, assigning each account a propensity-to-pay score derived from over one billion data points. Clients receive a forecast return on investment before their cases are instructed.

We use this analysis to:
  • Determine how we communicate with your customers
  • Give you an expected return on your investment
  • Forecast how long accounts will take to repay

Every account is scored for propensity-to-pay before first contact, drawing on court enforcement outcome data built up across our debt recovery database. This score determines the expected value of the account and gives clients a forecast return on investment ahead of instruction — not after.

Thousands of different journey paths

Restons operates thousands of distinct customer journey paths, each matched to an account's propensity score. An automated communication platform selects message sentiment, channel, and timing for each path individually, built on years of file-performance analysis.

Restons' automated communication platform sends each customer the message sentiment, channel, and timing matched to their individual journey path — one of thousands, generated from propensity-score data drawn from our extensive debt recovery database.

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