In the past year, Restons sent over one million digital communications to clients' customers — and received zero complaints as a result. Our engagement-first approach means we prioritise communication over confrontation at every stage.
Engagement is at the forefront of our approach. At Restons, we believe in a fair but firm approach and we strive to provide every opportunity for your customers to discuss their case(s) and agree amicable solutions to prevent action taking place. We have found that this method leads to more communication between parties and ultimately a good outcome for everyone.
To achieve this, we have implemented a series of contact methods to achieve the best possible outcomes which can be integrated into our bespoke litigation strategies:
Restons' engagement strategy means that your customers are provided every opportunity to manage their account and make payments by whichever means they prefer. We’re always looking at new ways to allow your customers to self-serve, these are the options we currently have:
At the heart of everything we do, we focus on fair outcomes.
We are regulated by the Solicitors Regulation Authority (SRA), which means that we have to comply with its standards and regulations rules on how we run our business. This year we’ve had zero complaints from our clients' customers on the back of our digital communications, which includes over 1 million text messages sent.
For all the accounts we hold, we consistently receive less than 0.02% complaints about the service we provide.
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