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We can help recover unpaid debts and invoices while protecting your working relationships with defaulting customers. We specialise in encouraging payment through communication, as we have found this approach increases recoveries and reduces the need for further action. This helps to minimise costs, with further action seen as a last resort.
Restons Solicitors specialise in debt collection and litigation services provided to a range of businesses and has over 30 years’ experience in recovering debt. We find our contact campaigns encourage our client’s customers to be more forthcoming in making payment.
We take a commercial approach and invite your defaulting customers to provide us with information to better understand their financial circumstances in order to reach a settlement
Your relationship with your customers is at the forefront of our minds and our business model; we operate in a way that allows you to preserve that relationship, optimising prospects of ongoing and continuous trade with defaulting customers
We believe in a firm but fair approach - we understand the necessity of pursuing unpaid debts for your own cash flow purposes, to allow you to continue to provide services to other customers and to comply with your obligations to your own business and employees
We enhance the relationship between our clients and their customers by offering bespoke solutions to encourage communication and a quick resolution
We have developed a contact strategy which includes a campaign of emails and text messages to encourage a response and co-operation from your defaulting customers. Our statistics show that following the implementation of our contact strategy the response rate increased by 25%. We appreciate that for many of our client’s litigation is considered a last resort and we find that our contact strategies assist in minimising the prospects of litigation and dispute.
Of all our clients' customers with whom we commenced our contact campaign, 55% of cases were settled pre-issue and 60% of cases were paid in full prior to Judgment being entered.
94% of our client's customers surveyed state they are extremely, or very, satisfied with their experience with us.
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